Troubleshooting The Problem
- Start by lifting the lid off the top of the toilet tank and peeking inside.
- The nut that holds the handle onto the tank could be loose or too tight. See Step 1.
- The threads on the nut or the handle housing could be stripped. See Step 2.
- The handle arm could be cracked or broken off. See Step 3.
- The chain from the handle arm to the flapper could be disconnected or broken. See Step 4.
Loose Handle
- If the handle is loose, tighten the nut and washer on the inside of the tank with a pair of pliers. Do not overtighten the nut. You could strip the threads or, worse, crack the porcelain tank.
- If the handle is stuck down in the flush position, it may not be installed properly. Loosen the nut washer, reposition the handle so it is parallel with the top edge of the tank and re-tighten the nut.
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